A current driving license held for a minimum of 2 years must be produced prior to hire and certain endorsements are subject to individual acceptance. Failure to produce your license means we are unable to hire vehicles out to you.

Drivers must be over 21 and not over 75 years of age

Payment for full hire must be made at the commencement of hire either by credit card or cash.

COLLISION DAMAGE INSURANCE                                                                                  Please note that the Collision Damage waivers do NOT cover your liability for the full cost of repairing or replacing tyres, wheels, wheel trims, wing mirrors, keys, immobilizers, cigar or cigarette burns or any other damage to the interior of vehicles in your possession.

You are responsible for the repair of all punctures whilst the vehicle is rented to you.

Hirers pay for all fuel used whilst on hire. Vehicles are supplied with a Full Tank and should be returned with a Full Tank. If vehicles are returned without a Full Tank of fuel, Renter will be charged for the appropriate amount of fuel to refill the tank.

All parking fines and traffic penalties are the responsibility of the Hirer.
You may be required to pay a delivery charge in addition to your rental costs. This depends on where you pick up your vehicle and where you leave (drop off) your vehicle. Pick up and drop off in the Harare area and Harare Airport are completely free.



At the time of rental the following must be provided:

1.1 Excellence Car Hire approved method of payment in the form of cash or credit card.

1.2 Full names; residential, postal and physical addresses; and telephone number.

1.3 Local contact details.

1.4 A valid, original driver’s licence and original passport or identity document

1.5 Account holders must produce all of the above including an official company order.


2.1 ‘Renter’ refers to any party to this agreement whether the driver, additional driver, authorized signatory or qualified payer.

2.2 Vehicles are rented subject to Excellence Car Hire’s standard terms and conditions as reflected herein.

2.3 Daily rates are calculated strictly in cycles of twenty four hours, from time of pick up to time of drop off.

2.4 Should a vehicle require valet cleaning, the valet charges will be billed directly to the Renter’s credit card and /or account.

2.5 The Renter is liable for any towing, storage, release, glass, tyres, rims, body, water and under-carriage damage to vehicle

2.6 Vehicle maintenance is included in the rate. Fuel is not included in any quoted rate.


3.1 Zimbabwe Government Legislation requires that whilst driving, the driver is required to have a valid driver’s licence in their possession.

3.2 Excellence Car Hire requires that a driver/s must have obtained their licence at least two years prior to renting a vehicle and be over the age of 22 years.


4.1 Standard waiver only is available for the reduction of liability in the event of loss, theft and/or damage to the vehicle.

4.2 The Renter will be responsible for the full replacement value of the vehicle, should theft/loss/damage be caused due to wrong and/or illegal actions or omissions (see Section 5 below for a detailed list of factors that negate cover/waivers).


5.1 Gross negligence

5.2 Any wrong and/or illegal actions or failure to act which results in damage or loss.

5.3 Driving under the influence of alcohol or substances that diminish your capacity.

5.4 Unauthorized persons driving the vehicle.

5.5 Taking the vehicle across any border without authorization.

5.6 Not adhering to traffic, road and driving regulations.

5.7 Unsuitable driving road conditions. Use of Un-surfaced roads exempt for hire of the Group H category (D/Cab 4wd) Un-surfaced roads must be in a suitable state for driving a group H vehicle where this exemption is applied.

5.8 No other vehicles or third party involved in a collision unless exceptional circumstances apply and are proven.

5.9 Not reporting the accident to Excellence Car Hire and the nearest Police Station within 24 hours. A Police report reference number must be obtained from the Police Station.

5.10 Failure to obtain authorization from Excellence Car Hire and effect payment for the extension of the contracted rental period.

5.11 Failure to report the theft of a vehicle to Excellence Car Hire and a Police Station within 6 hours of the event. A Police report reference number must be obtained from the Police Station.

5.12 Failure to produce the vehicle keys in the case of theft unless exceptional circumstances apply and are proven.

5.13 Failure to report the exact details of the last known location of the vehicle prior to theft.

5.14 Not using the vehicle for its intended purpose, for example carrying animals, unlawful and unsuitable goods

5.15 Using the vehicle for agricultural purposes without prior authorization.

5.16 Driving without due care and attention unless exceptional circumstances apply.

5.17 Excellence Car Hire reserves the right to provide a replacement vehicle.

5.18 Personal belongings stolen or lost during any incident are not covered.


6.1 Should the Renter be involved in an accident where the fault was not that of the Renter, the Renter is responsible and liable for the non-waiverable excess liability until a third party recovery has been made by Excellence Car Hire. Excellence Car Hire will reimburse the Renter the amount paid.

6.2 For third party claims were fault is with the renter, Excellence Car Hire will settle claims through our insurance to a maximum claim amount of $100 000 USD after which any additional claim amounts the liability will be for the Renters account.


Car Group                   Excess Insurance

A                                  $1000

B                                  $1250

C                                  $1375

D                                  $1875

E                                  $2500

H                                  $3000

I                                   $3750

J                                   $4125

L                                  $2500


7.1 Should the Renter disobey traffic regulations which results in a fine, such amounts will be directed to the Renter of which Renter must settle direct to the relevant authorities? If not, the Renter will be charged an accident administration fee in addition to the fine.

7.2 All toll fees charged during the rental period will be for the Renter.

8. CROSS BORDER : Subject to approval from Excellence Car Hire

8.1 A letter of authorization or confirmation must be requested from Excellence Car Hire at the time of reservation for all cross border travelling. All necessary documentation regarding the vehicle must be obtained from Excellence Car Hire 48 hours before crossing the border.

8.2 Excellence Car Hire will not be held responsible if a Renter is refused entry into another country.

8.3 The Renter will pay for any cross border fees that may arise whilst crossing the border.

8.4 A non-refundable cross border fee will be levied by Excellence Car Hire for vehicles crossing the border and is payable directly by the Renter.

8.5 An accident administration fee will be levied should an accident/theft occur outside the borders of Zimbabwe according to Section 6. All costs and fees that are incurred to retrieve vehicle and assist Renter will be charged direct to the Renter.


9.1 Any toll fees, fuel or game park entrance fees will be billed in addition to a delivery or collection charge

9.2 The Renter shall take delivery of the vehicle at the place specified on the Rental Agreement. The Renter shall have no claim against Excellence Car Hire if the vehicle is not available for delivery, other than a refund of any amount paid or pro rata thereof.

9.3 Where delivery takes place outside of the place and time specified, the Renter’s acceptance of delivery shall not constitute the delivery as being unsolicited.

9.4 On the return date the Renter shall return the vehicle at Renter’s risk and expense to Excellence Car Hire at the place specified in the Rental Agreement and the keys must be handed to a Excellence Car Hire authorized representative and the vehicle be parked in a designated parking bay and locked. The vehicle shall be returned undamaged, in good order and in roadworthy condition, fair wear and tear accepted.

9.5 The vehicle shall be at the Renter’s sole risk from the date of delivery up and until the vehicle is returned to Excellence Car Hire.

9.6 By the Renter’s signature hereto the Renter acknowledges that the vehicle is delivered by Excellence Car Hire free of any damage whatsoever and in good order and repair unless such damage is recorded in writing and signed by both parties on the Rental Agreement or on the vehicle condition document.

9.7 In the event of the vehicle’s keys being placed in a drop-off safe as a result of the designated return location being closed, then the parked vehicle shall be at Renter’s sole risk of loss or damage until Excellence Car Hire has recorded the return thereof.

9.8 Failure to return the vehicle in terms of this agreement shall constitute illegal possession by Renter and Excellence Car Hire may repossess the vehicle wherever same may be found and from whomsoever is in possession thereof.

9.9 Free delivery within 40kms of the Excellence Car Hire offices at number 20 Cleveland Avenue Milton Park Harare.

9.10 One way rentals are available at the prescribed fee. These drop off charges are billed direct to the renter. One way rentals to a non-Excellence Car Hire office are available on request.


10.1 These are available on request at the time of reservation or rental and any fees or applicable limited liability amount will be charged to the Renter at the time of rental.

10.2 In the interest of safety Excellence Car Hire representatives will not fit any accessories for the Renter; the Renter is responsible for the fitting of any accessory rented.


11.1 An excess insurance deposit is required for the applicable excess liability on initiation of the rental. The Renter must be in possession of a credit card irrespective of vehicle selected.

11.2 Each vehicle must be refueled by the renter upon termination.


12.1 If the Renter wishes to extend the rental beyond the original return date, authorization must be obtained from Excellence Car Hire. Failure to do so will result in breach of all terms and conditions and Excellence Car Hire will immediately negate all waivers.

12.2 Additional rental days will be charged directly to the Renter’s account or credit card at the prescribed rate.

13.1 Unless any wrongdoing can be proven against/ attributed to Excellence Car Hire, its agents or employees, Excellence Car Hire shall not be liable for any damage or loss, whether direct or indirect, arising out of any defect in or mechanical failure or the safety of the vehicle or the driving or use thereof, nor for any direct or indirect loss, consequential damages, loss of profits or special damages arising out of any of the foregoing. Excellence Car Hire does not accept any liability for any loss of or damage to any property transported in or left in the vehicle or any other damages or loss as a result of the conveyance of the driver and/or any other passengers. No warranties as to the condition, state of repair, performance capabilities, year of manufacture, odometer reading or anything else concerning the vehicle are given by Excellence Car Hire.

14.1 All notices and legal processes in terms hereof shall be given to the Renter at the address set out in the rental agreement (Renter’s chosen legal address). Any notice posted to Renter shall be deemed to be received 7 days after posting, unless the Renter proves the contrary, and to Excellence Car Hire at their registered legal address: 20 Cleveland Avenue Milton Park Harare.

14.2 The Renter consents to the geographic area of the Magistrate’s Court having authority over its person in respect of any proceeding arising from this agreement even if the amount in issue would otherwise exceed the authority of such court. This consent shall not however, prejudice Excellence Car Hire in respect of their right to proceed in any court of competent authority.

14.3 The English version of this agreement will prevail in the event of a dispute.

14.4 This is the entire agreement and no variation or cancellation shall be valid unless in writing and signed by the Renter and Excellence Car Hire.

14.5 Excellence Car Hire may claim and recover from Renter on demand all costs and expenses incurred by Excellence Car Hire in consequence, directly or indirectly, of any breach by Renter of this agreement, including attorney-and-client costs, collection commission and any costs of tracing Renter or the vehicle.

14.6 A provision of this agreement which is invalid or unenforceable for any reason shall be severable from the rest of this agreement and shall not affect the validity thereof.

14.7 This agreement shall be governed by the laws of the Republic of Zimbabwe.

14.8 By the Renter’s signature hereto, the Renter accepts all the charges charged by Excellence Car Hire in terms of this agreement, including any charges relating to loss and damage to the vehicle.

14.9 By Renter’s signature hereto, Renter hereby authorizes Excellence Car Hire to conduct reference checks or any other checks required by law on Renter, if necessary.



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